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Have you ever tried to complain about a problem at a hotel and been ignored ?
 This is a Hotel Assist page about a specific client complaint about a hotel. At Hotel-assist we do not take sides on these issues, we are asking you, the reader, to pass a verdict / opinion as to who is right. |
THE QUESTION.....
Is Bob Morrow right to complain ?
Is this complaint fair?
What would you do?
Would the hotel like to comment ?
What is your verdict ?
Bob Morrow, Australia
The Complaint
We have discovered the Basil Fawlty of hoteliers in Victoria at the Black Spur Inn at Narbethong.
Both the husband and wife owners are extremely rude, aggressive and have no idea about running a hotel.
A group of us had booked for an overnight stay at this hotel. 2 people from our group had visited the hotel and had been shown a room with private facilities. They asked if all rooms were the same and were told yes.
On arrival my partner and I were shown to a room with no private facilities. Upon complaining, we were told it was our problem not the hoteliers. Unfortunately as it turned out 2 other people swapped rooms with us, out of 8 rooms, 2 had no private facilities but at not stage was this ever mentioned.
We then stayed and the next comedy of errors was at dinner when we waited 45 minutes for a meal. Upon complaining we were told we were trouble makers by the owners, and we could leave. Narbethong is approximately 80 ks from Melbourne and we had had a few drinks - not an option. We eventually got an inedible meal. We retired.
These people were rude, aggressive and unhelpful. I could understand if we had been aggressive but my partner who was dealing with them was not.
This is not a place to go to and stay at. There is absolutely nothing to recommend it and it is not a cheap holiday option. There are much better options at Healesville or Marysville.
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