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Have you ever tried to complain about a problem at a hotel and been ignored ?
Is Bob Morrow right to complain ?
Is this complaint fair?
What would you do?
Would the hotel like to comment ?
What is your verdict ?
Bob Morrow, Australia
Your comment here
Fellow Travellers CommentsHi, Who is Bob Morrow? Does Bob have the expertise of a hotel critic to rightly provide a critical blog on someone's livelihood? Does Bob care about the damage he cause to the proprietors of the Black Spur Inn? Has Bob allowed the proprietors of the Black Spur Inn to enter his own workplace and critically analyse his own workplace? I think before any of your complaints are published by your website, the hotel proprietors should have the ability to respond. Regardless of who the person complaining maybe, a person's perspective on service levels is subjective to opinion only, and not necessarily fact. Many hoteliers work extremely hard to provide good service and unfortunately some people are never happy, no matter how hard they try. I think the proprietors of the Black Spur Inn should not be treated with the disrespect of having their "good name" tarnished by a 'blogger' on a worldwide forum that is not known in the hotel industry as a 'critic'. After all, if you knew what these good people did to help the victims of the Black Saturday Fires in February 2009, you may reconsider publishing the opinions of Bob Morrow. Who is Bob Morrow? A pseudo hotel expert. Regards, Brett Kennedy
Hi, I sent an email re the Black Spur Inn in Narbethong, Victoria, Australia and I havent seen a reply or an update to your web site. I was prompted to write because the one and only complaint just doesnt seem accurate after recently staying there. Your link is displayed immediately below the main web site when you Google "Black Spur Inn". Could you please make sure you put my findings on this page to "balance the ledger". Better still if you could remove the link all together as I am sure it must affect their business and is very unfair as its a great place to stay. I know its one persons word against another but I feel strongly enough about this injustice to at least request a reply as to your intentions. Running a website like this, you have a duty of care to provide reasonably accurate information and if no-one lets you know of these inaccuracies people can use the forum for "evil not good"
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