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Have you ever tried to complain about a problem at a hotel and been ignored ?
 This is a Hotel Assist page about a specific client complaint about a hotel. At Hotel-assist we do not take sides on these issues, we are asking you, the reader, to pass a verdict / opinion as to who is right. |
THE QUESTION.....
Is Melinda Grant right to complain ?
Is this complaint fair?
What would you do?
Would the hotel like to comment ?
What is your verdict ?
Melinda Grant
The Complaint
The Days Inn Newark, DE
For my family's 30th year, Grant Family Reunion held on July 20th-
July 22nd, 2007, I (as President of my Reunion) recommended the Days
Inn Located at 900 Churchman's Road, Bear Delaware, as the hotel to be
utilized by my family members. We rented out approximately 15 rooms for
three consecutive nights; many were rented for four consecutive nights.
To say we were disappointed is a severe understatement.
While there were many issues such as:
* Blood Stained Linen
* Dirty Floors
* Full Trash Cans/Never emptied
* Total reckless regard of the "Do Not Disturb sign"
* Bad attitude and communication problems of the Hotel personnel
Nothing hit as close to home as the incident that happened to my own
parents:
My father and mother ( Mr. and Mrs. Robert Grant Jr. ) checked into
the Days Inn on Thursday July 19th, 2007 for a 4-night consecutive
room stay. They went out Friday during the day only to return to the
hotel that night and discover that the maid had taken all of their
personal belongings including my Mother and Father's medication ,
their food, snacks, sodas, water, soap, facial body wash and body
scrub. The maid had mixed all of their dirty clothes with their clean
clothes, took their suitcases, cleaned out the drawers and tossed all of
their belongings in a dingy storage closet, (I have pictures detailing
the area). The reasoning: "Their records showed that my parents should
have checked out on Friday", although they knew that they were checked
in under the Grant Family Reunion (at least a 3 day event).
While the staff there apologized for the confusion and attempted to
explain how or why the mistake happened, a free room night stay was
not enough compensation for the physical and mental anguish suffered
by my mom and dad. They were assigned to a new room and most (not
all)of their items returned.
Please keep in mind that my father checked in with a credit card on
file, so even if the staff was "not educated enough" to realize that
someone would not leave a hotel and leave all their clothes, all of
their medicine behind, they should have simply just charged his credit
card for another day. Not totally violate my parents the manner in which
they did.
There was a time when the people working at the Days Inn represented a
high professional quality standard and I am sorry to say that at 900
Churchman's Road in Delaware, this is not the case.
Sincerely,
Melinda Grant
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