|
|
Want to read more ?
Check out our page about top hotel excuses used to cancel your booking
Want to add more ?
Email us and we will publish them !
Bad Experience ?
Email us as we are currently compiling pages detailing your worst experiences which will be read globally.
Name and Shame the hotel
Funny Experience ?
Email us as we are currently working on a page of funny experiences that you may have had in a hotel anywhere in the world
More Pages
Coming soon...
Bogus Hotel reviews - myth or fact ?
|
|
|
Have you ever tried to complain about a problem at a hotel and been ignored ?
 This is a Hotel Assist page about a specific client complaint about a hotel. At Hotel-assist we do not take sides on these issues, we are asking you, the reader, to pass a verdict / opinion as to who is right. |
THE QUESTION.....
Is Cheryl Reynolds right to complain ?
Is this complaint fair?
What would you do?
Would the hotel like to comment ?
What is your verdict ?
Cheryl Reynolds
The Complaint
The Fosters Yard Hotel, Polesworth Warks
Oh my goodness,we met friends here as our children had gone to school
together at primary, thay are now 13 +. I bookedfor 6 of us, 3 rooms
with en suite facilities so they could go to the Snowdome & Drayton Manor.
The hotel was scruffy, the outside had a heap of rubbish in the carpark,the
front access was full of cigerette ends that had obviously been there
since the smoking ban, a brush and pan to sweep them up would be an idea,
there was no reception you walked into the bar and had to go behind the bar to
access the poorly lit, filthy staircase, there were loads of stairs and
passages that went everywhere, eventually to the bedrooms, oh my
goodness that was the worst, my friend cleans for a living and she was disgusted,
the rooms were filthy, dusty, dirty, drawers full of goodness knows what,
the ventilation in the en suite, no sorry BOX was absolutely clogged with
dust and grime, you could hardly sit down on the loo and the girls en suite
(BOX)
door would not close. The carpets were UGH we told the girls not to
take
their shoes off!!! We would have left then, had not the Hotel(Dirty
Pub)taken my card details before we arrived.
Below the bedrooms was a Balti restuarant, part of the Hotel(Dirty Pub)
with a ventilation shaft that threw all the smells straight into the
bedrooms!
First thing next morning I complained to the staff, they shrugged and
said they knew. When we came back that night ours was the only room that had
had
the beds made and the sink cleaned, obviously due to my complaints,
everything else was the same. The manageress was never there and the
two
girls that served breakfast and cooked it in the morning were very
pleasant
and helpful. The breakfast was served in the bar which was not any
cleaner
than anywhere else.
The breakfast however was good.
Access to the Snowdomw and Drayton
Manor
was good and we had a great time AWAY FROM THE HOTEL. Fortunately a
lady
told us about the Wolferstan Arms at Shuttington, we ate there all
weekend,
it was incredible, the meals were great and the prices even greater.
Please
warn others about Fosters Yard, if they charged even half the price it
would
still be the worst place I have ever stayed.
Cheryl Reynolds
Your comment here
We can not write these pages with out you helping. Help us to help other travellers.
Email us
© Hotel Assist.
Fellow Travellers Comments
Want to add your comment ?
Email us and we will publish them !
The comments passed are those of the writers visiting this website. Hotel Assist takes no responsibility whatsoever for the comments |
|
