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Jurys Inn Manchester

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The Complaint


I wish to remain anonymous.

I reserved two family rooms ( at the Jury’s Inn Manchester last Friday (20/07/07) and they took my debit card details as security.

Both rooms where vacated the next day. My friend paid £59.00 by credit card and I paid £59:00 by debit. We both got receipts. On returning home I noticed that the hotel had taken £120 from my debit card. I rang them and they said that this is normal practice !!! I was furious and only now have they returned my money !!! (They are refunding £120 and charging £59:00). To me this is outrageous. Is this common practice ??

Regards, (Name Witheld)

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