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Palace Suites Dallas / Hotels.Com





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THE QUESTION.....
Is Sandy Gandee right to complain ?
Is this complaint fair?
What would you do?
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What is your verdict ?



Sandy Gandee

The Complaint

We booked a two star room through hotels.com and paid them @150 for two nights at Palace Suites in Dallas.
Upon arrival we had NO reservation so the hotel charged us $100 for the room for two nights.
I have contacted hotels.com three different times by phone and several times through email and am still out $250 for a truly lousy half star? room......with no refund in sight.
I am still calling, but to no avail so far.
The hotel swears they didn't charge us!
We will NEVER use hotels.com again and want to get the word out so that others aren't ripped off like we were!
Sandy Gandee

UPDATE:
Subject: Palace Suites Dallas complaint Okay, it took two months and a LOT of persistance, but I finally got a refund of $100. After their low price garanty......and all the hassle......I still think I should have gotten back $150. I will still never use them again, but am glad I finally got some resolution to our complaint.

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