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Is Dana Beeson right to complain ? The hotel cancellation terms appear to state that any cancellation irrespective of how far in advance will result in a one night charge.
Is this fair?
Its certainly unusual.
What is your verdict ?
Dana Beesen - American Airlines
1. The Complaint
Thomas Meding, General Manager of The Parker Hotel in Palm Springs, was quoted in Los Angeles Daily News, November 15, 2006 as saying, “We redefine luxury as it exists, taking the dissonance and flair of arrogance out of it.” He also said, “We deliver the unexpected.”
Let me redefine arrogance when it comes to Thomas Meding. And let me tell you how he DELIVERS the UNEXPECTED! Mr. Meding charged me $400 for a one-night’s stay even though I canceled five days in advance. He claims The Parker has a seven-day cancellation policy (pretty steep and almost unheard of in the hotel business).
Although we had medical documentation to justify our need to cancel, Mr. Meding still refused to work with us. I would say that this is not only arrogant, but downright thievery!!! And his ability to deliver the unexpected is accurate as he charged my credit card for a stay I didn’t even make! Mr. Meding is a General Manager in a business that should provide high-quality customer service in an effort to establish high marks for his property and retain loyal customers, but instead, Mr. Meding’s obvious arrogance demonstrates his ignorance of good customer service and potential repeat business.
AmericanAirlines® “We Know Why You Fly”
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