NAVIGATION: > Home > Interactive hotel map > Complaints Home >>> Parker Hotel

Hotel complaints

Hotel Complaints
THE PARKER PALM SPRINGS





Want to read more ?
Check out our page about top hotel excuses used to cancel your booking


Want to add your complaint ?
Publish Here

Bad Experience ?
Email us as we are currently compiling pages detailing your worst experiences which will be read globally.
Name and Shame the hotel

Funny Experience ?
Email us as we are currently working on a page of funny experiences that you may have had in a hotel anywhere in the world

More Pages
Coming soon...
Bogus Hotel reviews - myth or fact ?

Have you ever tried to complain about a problem at a hotel and been ignored ?

This is a Hotel Assist page about a specific client complaint about a hotel. At Hotel-assist we do not take sides on these issues, we are asking you, the reader, to pass a verdict / opinion as to who is right.


THE QUESTION.....
Is Dana Beeson right to complain ? The hotel cancellation terms appear to state that any cancellation irrespective of how far in advance will result in a one night charge.
Is this fair?
Its certainly unusual.

What is your verdict ?



Dana Beesen - American Airlines

1. The Complaint
Thomas Meding, General Manager of The Parker Hotel in Palm Springs, was quoted in Los Angeles Daily News, November 15, 2006 as saying, “We redefine luxury as it exists, taking the dissonance and flair of arrogance out of it.” He also said, “We deliver the unexpected.”
Let me redefine arrogance when it comes to Thomas Meding. And let me tell you how he DELIVERS the UNEXPECTED! Mr. Meding charged me $400 for a one-night’s stay even though I canceled five days in advance. He claims The Parker has a seven-day cancellation policy (pretty steep and almost unheard of in the hotel business).
Although we had medical documentation to justify our need to cancel, Mr. Meding still refused to work with us. I would say that this is not only arrogant, but downright thievery!!! And his ability to deliver the unexpected is accurate as he charged my credit card for a stay I didn’t even make! Mr. Meding is a General Manager in a business that should provide high-quality customer service in an effort to establish high marks for his property and retain loyal customers, but instead, Mr. Meding’s obvious arrogance demonstrates his ignorance of good customer service and potential repeat business.
AmericanAirlines® “We Know Why You Fly”
Dana Beesen
American Airlines

13. Your comment here
We can not write these pages with out you helping. Help us to help other travellers.
Email us

© Hotel Assist.

Fellow Travellers Comments

Want to add your comment ?
Email us and we will publish them !

The comments passed are those of the writers visiting this website. Hotel Assist takes no responsibility whatsoever for the comments

Hotel Complaints presented by:
HOTEL-ASSIST.COM