NAVIGATION: > Home > Interactive hotel map > Complaints Home >>> Peckham Lodge London

Hotel complaints

Hotel Complaints
Peckham Lodge London

Want to read more ?
Check out our page about top hotel excuses used to cancel your booking

Want to add your complaint ?
Publish Here

Bad Experience ?
Email us as we are currently compiling pages detailing your worst experiences which will be read globally.
Name and Shame the hotel

Funny Experience ?
Email us as we are currently working on a page of funny experiences that you may have had in a hotel anywhere in the world

More Pages
Coming soon...
Bogus Hotel reviews - myth or fact ?

Have you ever tried to complain about a problem at a hotel and been ignored ?

This is a Hotel Assist page about a specific client complaint about a hotel. At Hotel-assist we do not take sides on these issues, we are asking you, the reader, to pass a verdict / opinion as to who is right.

Is Tina Harrop right to complain ?
Is this complaint fair?
What would you do?
Would the hotel like to comment ?

What is your verdict ?

Tina Harrop

The Complaint

Hi, I visited the worst hotel ever at the weekend, it was so bad I just asked for my money back and drove 3 hours to get home as I would rather do that than stay there, resulting in me having to drive back to London to go to work the next day.

It was Peckham Lodge in London and it was absolutely awful. They led us down to a basement where our room was, the toilets and bathrooms (which were communal) were dirty, mouldy and had no locks on them. The floor was all coming up, electric sockets were hanging off the wall, there was dirty laundry and rubbish bags piled all over the place, there were holes in the wall, the communal kitchens (for people who stay longer than a night) were thick with dirt and the whole place stunk like it had gone off. It was dingy and horrible and I am sure it was a bail hostel as there were signs up like 'no visitors after 11.30pm and all guests must report to reception by 10am for the register and No drink or other substances allowed in the hotel, etc. We felt totally unsafe.

We went to reception and asked for our money back only to be told that as we had already paid and a receipt had been issued they would not give us a refund. We totally kicked off and threatened them with the police, trading standards and environmental health. We told them we had photos and they would be closed down and after 20 mins of arguing till we were blue in the face (all the while a big beefy guard was stood near us trying to intimidate us) we finally won and they gave us our money back.

In my opinion it should be closed down as I would hate for anyone to have to stay in such a hovel!!!

Kind regards

Tina Harrop

Your comment here
We can not write these pages with out you helping. Help us to help other travellers.
Email us

© Hotel Assist.

Fellow Travellers Comments

Want to add your comment ?
Email us and we will publish them !

The comments passed are those of the writers visiting this website. Hotel Assist takes no responsibility whatsoever for the comments

Hotel Complaints presented by: