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Have you ever tried to complain about a problem at a hotel and been ignored ?
 This is a Hotel Assist page about a specific client complaint about a hotel. At Hotel-assist we do not take sides on these issues, we are asking you, the reader, to pass a verdict / opinion as to who is right. |
THE QUESTION.....
Is Tina Harrop right to complain ?
Is this complaint fair?
What would you do?
Would the hotel like to comment ?
What is your verdict ?
Tina Harrop
The Complaint
Hi,
I visited the worst hotel ever at the weekend, it was so bad I just asked
for my money back and drove 3 hours to get home as I would rather do that
than stay there, resulting in me having to drive back to London to go to
work the next day.
It was Peckham Lodge in London and it was absolutely awful. They led us
down to a basement where our room was, the toilets and bathrooms (which
were communal) were dirty, mouldy and had no locks on them. The floor was
all coming up, electric sockets were hanging off the wall, there was dirty
laundry and rubbish bags piled all over the place, there were holes in the
wall, the communal kitchens (for people who stay longer than a night) were
thick with dirt and the whole place stunk like it had gone off. It was
dingy and horrible and I am sure it was a bail hostel as there were signs
up like 'no visitors after 11.30pm and all guests must report to reception
by 10am for the register and No drink or other substances allowed in the
hotel, etc. We felt totally unsafe.
We went to reception and asked for our money back only to be told that as
we had already paid and a receipt had been issued they would not give us a
refund. We totally kicked off and threatened them with the police, trading
standards and environmental health. We told them we had photos and they
would be closed down and after 20 mins of arguing till we were blue in the
face (all the while a big beefy guard was stood near us trying to
intimidate us) we finally won and they gave us our money back.
In my opinion it should be closed down as I would hate for anyone to have
to stay in such a hovel!!!
Kind regards
Tina Harrop
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