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Lorna M Smith
I have had a OVER billing issue with a hotel in Venice Italy.
it advertised itself as a three star hotel
I wrote to them ( have the emails to back up) asking if the property was suitable for a 80 year old woman
they replied yes.
upon arrival no lift and 4 flights of stairs with no lighting on the stair cases
we checked out the next day with the assurances from the Italian staff on site that we would NOT be charged for the rest of the booking ( three days) in that my mother could not climb the stairs ( I have a DOCTORS letter attesting to this)
have returned home and have been charged by the same hotel for three nights NOT stayed ( as noted in my Master card bill)
and three nights in a more expensive room that we never even SAW
I have contacted the hotel by phone; fax and email
the owner hung up on me
do you know of a Hotel ombudsman in Italy that I could voice this complaint to?
Lorna M Smith
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